Toyota's improvement initiatives have now spread to dealerships. However, to what extent are those on the ground aware of the necessity of these initiatives? At one point, Haruo Kaneko, president of Saga Toyota, realized his own misconception, and the company underwent a major transformation.
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Toyota's improvement initiatives have now spread to dealerships. However, to what extent are those on the ground aware of the necessity of these initiatives? At one point, Haruo Kaneko, president of Saga Toyota, realized his own misconception, and the company underwent a major transformation.