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Ryanair Refused to Refund Dead Man’s £800 Flight Unless He Complained From ‘Beyond the Grave’

GLASGOW CITY, SCOTLAND, JUL 28 – Ryanair's policy only refunds the original passenger's ticket, excluding two carers' fares, despite proof of death and executorship being provided, causing distress to the widow.

  • Colin Shields, a tetraplegic athlete who was set to represent Scotland in powerchair football, passed away from a brain hemorrhage on April 12, 2025, prior to his planned trip to Venice.
  • Following Colin's death, his widow Yvonne Shields contacted Ryanair in April 2025 to request refunds for his flights and those of two carers who accompanied him.
  • Ryanair refused to refund the carers' tickets citing policy and required contact with the original booker, despite Yvonne providing Colin's death certificate and proof she was executor.
  • Yvonne was promised a refund of £257.58 for Colin's ticket on June 30, but customer service wrongly stated this would be credited to Colin's Ryanair wallet instead of the payment card, and the refund has not been received.
  • Yvonne expresses frustration and grief over Ryanair's lack of empathy and the unresolved refund, highlighting the burden while coping with her husband's death and disability-related challenges.
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Glasgow TimesGlasgow Times
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Widow in tears as Ryanair refuse to refund dead husband's flight and 'ends chat'

A widow was left in tears when Ryanair refused to refund her dead husband's £827 flights - telling her he needed to complain from beyond the grave.

·Glasgow, United Kingdom
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Daily Mirror broke the news in London, United Kingdom on Monday, July 28, 2025.
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