US EditionRwanda: RURA Orders Canalbox to Compensate Customers Over Service Disruptions
3 Articles
3 Articles
Rwanda: RURA Orders Canalbox to Compensate Customers Over Service Disruptions
Rwanda Utilities Regulatory Authority (RURA) has sanctioned internet service provider GVA Rwanda Ltd, which operates CanalBox, over continued non-compliance with service standards following recent network disruptions.
RURA orders CanalBox to compensate customers over service disruptions
Rwanda Utilities Regulatory Authority (RURA) has sanctioned internet service provider GVA Rwanda Ltd, which operates CanalBox, over continued non-compliance with service standards following recent network disruptions. In a statement issued on April 27, the regulator said the company had been penalised under Article 269 of Law governing information and communications technologies, after failing to meet required obligations despite prior enforceme…
The Regulatory Authority for Rwanda (RURA) has announced that it has imposed sanctions on GVA Rwanda Ltd (Canalbox) after recent reports of internet problems. The company, which distributes and sells internet services based on the ‘fiber optic’ network in Rwanda, CanalBox-Rwanda, had announced that it had experienced a problem that was causing internet speeds to decrease. It had said: “CanalBox customers, we are currently experiencing a problem …
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