Direct Mail Industry Needs Decisive Not Divisive Action - DecisionMarketing

Royal Mail reports improved delivery performance in Q3 2025-26

Royal Mail has reported improved delivery performance for both First and Second Class mail in the third quarter of the 2025-26 financial year. The latest independently verified Quality of Service results, published by the company, cover the period from September 29 to November 30, 2025. During the quarter, 91.6% of Second Class mail was delivered within three working days, while 98.4% arrived within five working days. For First Class mail, 77.5%…

Direct mail industry needs decisive not divisive action - DecisionMarketing

The UK’s postal landscape is facing renewed turbulence. Royal Mail, already under scrutiny for missed delivery targets, has entered what has been described as “intense discussions” with the Communication Workers Union over reforms to the Universal Service Obligation. At the same time, the wider marketing industry is increasingly anxious, with the ongoing delivery crisis and claims that parcels are being prioritised over letters have triggered fe…