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'Four People's Work for Three': Royal Mail DM26 Plan Drives Staff Exodus

The union says DM26 has pushed average departures to 400 a week as Royal Mail seeks a more efficient, financially sustainable service.

  • The Communication Workers Union reported that 400 postal staff are leaving Royal Mail weekly, a significant increase since the company introduced its DM26 delivery system earlier this year. The union announced a pause to further rollout until Royal Mail agrees to address operational problems.
  • Introduced earlier this year, DM26 reorganizes delivery rounds by placing three workers to cover four duties. Staff report daily walking distances often reach around 25,000 steps, while workers warn of a 'nightmare' Christmas ahead as parcel volumes increase.
  • Former postman Bryn Dymott, who left in July, called the workload 'shambolic' and said the company is 'proving it's impossible to have four people's work done by three people.' Workers report first-class letters are being left behind due to these pressures.
  • Royal Mail asserts the roll-out is 90% complete and on track for Christmas, claiming it now delivers to 95% of UK addresses daily, up from 88% before the system launched. The company is hiring 22,000 temporary workers to manage holiday demand.
  • The Communication Workers Union has called for an urgent summit with the Government to avert a 'serious crisis,' citing structural decline and workforce demoralization. Regulator Ofcom continues to monitor performance, having fined Royal Mail more than £37 million in recent years for missing delivery targets.
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The British postal service Royal Mail is losing around 400 employees a week, according to the union, and at the same time employees warn that Christmas could end in chaos

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BizToc broke the news on Tuesday, October 13, 2026.
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