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RingCentral Forays Into Agentic AI, Launches AI Receptionist for Business Call Handling

Summary by Telecom Talk

RingCentral AI Receptionist (AIR) transforms business communications with AI-driven call automation, reducing wait times, answering customer inquiries, and routing calls intelligently.

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RingCentral AIR - a new chapter for RingCentral

RingCentral has entered the arena of agentic AI with the introduction of RingCentral AI Receptionist (RingCentral AIR). Agentic AI debuted in H2 2024 and is already considered to be the next big phase of AI. Agentic AI is an advanced form of AI that stretches beyond merely generating content, featuring agents that perform tasks independently on behalf of users ranging from the mundane to the complex. Agentic AI can act autonomously, make decisio…

1 day ago

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martech360.com

RingCentral Unveils AI Receptionist to Revolutionize Business Call

RingCentral, a global leader in AI-powered business communications, has introduced RingCentral AI Receptionist (AIR)—an innovative AI phone agent designed to handle customer inquiries and streamline call transfers. Unlike traditional intelligent virtual agents (IVAs) used in contact centers, which are often complex and costly to deploy, RingCentral AIR is seamlessly integrated into the RingCentral phone system, allowing businesses of all sizes t…

2 days ago

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Telecom Talk

RingCentral Forays Into Agentic AI, Launches AI Receptionist for Business Call Handling

RingCentral AI Receptionist (AIR) transforms business communications with AI-driven call automation, reducing wait times, answering customer inquiries, and routing calls intelligently.

2 days ago

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No Jitter

RingCentral Debuts AI Receptionist, AIR

The challenge in this space is to balance the speed and convenience of virtual agents with caller antipathy toward non-human voice agents.

2 days ago

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SiliconANGLE

RingCentral debuts AI phone agent for automating business calls - SiliconANGLE

RingCentral Inc. today debuted an artificial intelligence agent that companies can embed into their phone systems to automate manual work. The offering is known as the RingCentral AI Receptionist, or AIR for short. NYSE-listed RingCentral is a major provider of communications software, with more than 400,000 customers. Companies use its products to host video meetings, […] The post RingCentral debuts AI phone agent for automating business calls …

2 days ago

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CX Today

RingCentral Launches AI Receptionist, Enters Agentic AI Arena

RingCentral has launched an AI Receptionist (AIR), marking its agentic AI debut. As the name suggests, the solution is an AI phone agent that autonomously handles inbound customer calls. When it is not certain of a helpful response, it routes the customer through to the best-placed agent, replicating the role of a traditional receptionist. The company has described the move as marking its “foray into agentic AI”. Businesses with “any budget” ca…

2 days ago

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