How Do Hertz’s AI Damage Scans Work? A Congresswoman Wants to Know

Hertz falls, erasing its Amazon bump, as Congress looks into its AI damage scanners

Hertz shares are trading down more than 5% on Thursday....

Nancy Mace Hitches Her Wagon to the Hertz AI-Scanner Controversy

Customers say the car rental company's scanners send huge bills for minor scuffs.

How do Hertz’s AI damage scans work? A congresswoman wants to know

Hertz reportedly does not have humans verify artificial intelligence scans before billing customers hundreds of dollars for supposed damage to rental vehicles, and a congresswoman wants to know why. Rep. Nancy Mace, R-SC, sent a letter to Hertz CEO Gil West, asking for a “better understanding [of] Hertz’s experience as an early adopter of AI scanning technology.” “Some other car rental companies reportedly use AI as a tool but require human staf…

Rep. Nancy Mace Presses Hertz on AI-Driven Damage Charges

Mace wrote a letter to Hertz CEO Gil West requesting an explanation of the company’s experience as an early adopter of AI scanning technology used to detect dents and scratches for which customers are then billed.

Rep. Nancy Mace demands answers from Hertz over AI scanners charging hundreds of dollars for minor scratches

House Rep. Nancy Mace (R-SC) wants answers from Hertz over its artificial intelligence-powered scanners.

Lawmakers Demand Answers From Hertz On AI Rental Damages System

A House panel questions Hertz’s AI-powered car damage assessment system. Hertz is allegedly the only major U.S. rental firm billing without human review. The lawmakers demand answers on fairness, transparency, and federal impact. It’s no secret that Hertz has been under fire recently for its AI-powered damage scanner. The company says it helps them avoid charging the wrong person for damages. Customers complain that the system is too picky or ge…