Qantas throws $80m at customer 'pain points'

Qantas throws $80m at customer 'pain points'

New Qantas chief executive Vanessa Hudson has vowed to win back the trust of the Australian public. By Alex Mitchell in Canberra UNDER fire Qantas is dipping into its massive profits to try to win back the trust of disgruntled customers. A Qantas Group market update released on Monday morning reveals the carrier will use profits to fund an extra $80 million investment in customer improvements, adding to a previously-budgeted $150 million. “This …

Qantas throws another $80m into ‘customer repair’

Qantas will spend an additional $80m on customer initiatives including training and resourcing call centres, more frequent flyer seats and a review of in-flight catering as the airline endeavours to repair its battered brand.