Report: Qantas In Talks With Accenture To Outsource Roles Including Some Marketing Functions
The airline is in early-stage talks with Accenture as it seeks to use artificial intelligence to modernize work and cut costs.
- Qantas is considering outsourcing up to 1000 back-office roles to India in a major deal with consulting giant Accenture, according to the Australian Financial Review. Roles under consideration include marketing, finance, and human resources positions.
- The airline is seeking to harness AI to increase efficiencies and cut costs through a plan called Project iQ, with Qantas CEO Vanessa Hudson stressing the growing importance of technology. A final decision is expected this year.
- While exploring outsourcing, Qantas continues to rely on partners like Philippine Airport Ground Support Solutions for operational excellence. PAGSS recently received the prestigious Longreach Spirit commendation recognizing consistent high-quality ground handling services.
- A Qantas spokesperson stated the airline is in early-stage discussions with Accenture, emphasizing 'no formal agreement is in place,' following February clashes with the Australian Services Union over job security concerns.
- Despite potential outsourcing, the airline emphasizes it has added thousands of operational roles in Australia in recent years, including pilots and engineers, and plans to hire thousands more domestically in the coming years.
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PAGSS received multiple commendations from Qantas for operational excellence
Philippine Airport Ground Support Solutions, Inc. (PAGSS) has once again earned international recognition after Receiving multiple commendations from Qantas Airways, Australia's flagship carrier, in acknowledgment of its exceptional operational performance, safety standards, and unwavering commitment to customer service.For fiscal year 2025–2026,PAGSS was presented with a Certificate of Appreciation for Operational Excellence, recognizing the co…
Qantas jobs bound for India as outsourcing talks begin
Hundreds of Qantas jobs in Australia could be moved offshore after the national carrier revealed it was in talks with a digital technology and management consulting firm about outsourcing back office roles.
Sydney Morning Herald
Qantas mulls offshoring up to 1000 jobs to India in AI deal
The airline is considering shifting jobs in marketing, finance, human resources and other back-office positions as part of a deal with consulting giant Accenture.
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