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Private Restaurant in Cienfuegos Charges 7,000 Pesos Extra and Goes Out to Look for Customers to Return Them
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Couple writes bad review of restaurant, face accusations of being bad customers after the restaurant adds random charges to their card: 'No apology and no acknowledgment or accountability'
When is it appropriate for a business owner to protest a negative review?We all know that the customer is not always as right as they are supposed to be, and dealing with that when you work in the service industry can be a tricky thing. You can't win 'em all, but it is also important to defend employees from those customers who are genuinely difficult to work with.However, if somebody receives genuinely poor service or a bad product, they have e…
The Rancho Cristal restaurant in Cienfuegos posted on Facebook that it charged 7,000 pesos more to a group of customers and asked to be contacted to return the money.
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