Comptroller initiates investigation in Sernac for possible protection of electrical distributors against claims after February blackout

The National Consumer Service (SERNAC) referred to the mega power cut that affected much of the country on February 25th and clarified its role in the management of claims. Through a public statement, the agency categorically rejected the information published by the media El Mostrador, which suggested a [...] This article After national blackout: SERNAC disproves preferential treatment and announces next measures was originally published in El …

The Office of the Comptroller-General of the Republic (CGR) initiated an audit of the National Consumer Service (Sernac) to investigate its response to the February 25 electricity megacute claims. The agency seeks to determine whether there was inadequate handling of complaints and whether electricity distribution companies were protected. According to El Mostrador, internal mail from the Sernac suggests that attempts were made to prevent electr…

The agency detailed that an investigation was initiated "concerning the actions taken by the service in response to complaints received at that event, which occurred at the end of February last."

A series of e-mails from authorities inside the Sernac would account for an attempt to prevent post-megatagón claims from reaching the distributors directly, a measure executed on the basis of instructions that would have been sent from the Presidency.