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Some Stores Are Charging for Holiday Gift Returns: See the List
Retailers increased return fees to offset rising shipping costs and curb fraudulent returns; 72% of stores now charge fees, up from 66% last year, NRF reported.
- This year, the National Retail Federation found seventy-two percent of merchants now charge for at least one return option, with retailers from Best Buy to Macy's deducting fees from refunds.
- To offset shipping and handling costs, retailers say fees shift processing and restocking expenses to consumers and nudge shoppers to buy more carefully online.
- At Best Buy and similar retailers, activation or special items can trigger a $45 fee or a 15% restocking charge, while Macy's charges non-Star Rewards members $9.99 for shipped returns this year.
- More than half of retailers say return fees have deterred some refunds, while many stores still allow free in-store returns but shoppers should check store websites before mailing items back.
- With total returns expected to reach $849.9 billion in 2025, an estimated 19.3% of online sales will be returned and 82% of shoppers say free returns matter, NRF found.
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Total News Sources16
Leaning Left2Leaning Right0Center13Last UpdatedBias Distribution87% Center
Bias Distribution
- 87% of the sources are Center
87% Center
13%
C 87%
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