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Phoenix pay errors continue to haunt public service a decade after launch
Ten years after launch, Phoenix system errors still affect thousands of public servants, with taxpayers spending $5 billion; a $350.6 million Dayforce replacement begins in 2027.
- On March 3, 2026, The Canadian Press reported Phoenix pay system errors continue to affect thousands of public servants, and taxpayers have spent about $5 billion on launch and fixes.
- Adopting off-the-shelf software and centralizing pay functions in Miramichi narrowed payroll capacity, while a cancelled single-department pilot and ignored warnings led to an all-at-once Phoenix pay system launch.
- Affected employees and unions report ongoing harm and protests, with Karine Chawla, Transport Canada employee, still facing overpayment demands and a Laurier Avenue protest held on Feb. 28, 2019.
- Ottawa says Dayforce will replace Phoenix under the awarded ten-year, $350.6 million contract, with implementation set to begin in 2027.
- As the government pursues efficiency reforms, Phoenix offers cautionary lessons as backlogged Phoenix cases persist and affected public servants experience widespread hardship, with observers and critics noting cultural and oversight issues.
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21 Articles
21 Articles
The Toronto Star+19 Reposted by 19 other sources
Phoenix pay errors continue to haunt public service a decade after launch
OTTAWA - Errors stemming from the federal government's Phoenix pay system continue to plague thousands of public servants, 10 years after the system's launch.
·Toronto, Canada
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What a decade of Phoenix tells us about the public service
Ten years after the rollout of the federal government’s notoriously unsuccessful Phoenix pay system, the enduring mystery is less why it failed than why the government launched an initiative whose flaws were recognized before it even started and then persisted with it for years afterwards.
·Ottawa, Canada
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Total News Sources21
Leaning Left14Leaning Right2Center3Last UpdatedBias Distribution74% Left
Bias Distribution
- 74% of the sources lean Left
74% Left
L 74%
C 16%
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