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Pega's AI Lab Director Says Orchestration Beats Raw Agentic AI Power Every Time
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Pega's AI Lab Director Says Orchestration Beats Raw Agentic AI Power Every Time
Agentic AI is one of the most talked-about topics in enterprise technology right now, but according to Peter van der Putten, most organizations are approaching it the wrong way. In this conversation with CX Today’s Rhys Fisher, Peter van der Putten, Director of the AI Lab and Lead Scientist at Pegasystems, explains the thinking behind the company’s newly launched Customer Engagement Studio, a governed agentic workspace designed to take enterpris…
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