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British Airways named worst long-haul airline in customer satisfaction survey

British Airways has been ranked joint bottom among long-haul airlines with Air Canada in the 2025 Which? Survey, scoring 62%.
Ryanair was named the lowest for short-haul airlines with a customer satisfaction score of 49%, according to the same survey.
Customers reported poor experiences with British Airways, including a lengthy refund process, as described by a customer named Joanne Anderson, who found the airline's service 'dreadful'.

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Manchester Evening News

Ryanair cries 'fake' after being named alongside British Airways on holiday list of shame

"This research from Which? is entirely at odds with comments from the hundreds of thousands of customers"

2 days ago·Manchester, United Kingdom

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Metro News

The best and worst airlines for 2025 have been revealed

Which? has revealed the best and worst airlines for 2025 (Picture: Getty Images) British Airways has been named one of the worst long-haul airlines, but Ryanair takes the title in the 2025 Which? report. As part of its annual satisfaction survey, the consumer group surveyed over 7,000 of its members about their experiences of flying last year across more than 9,000 flights. Passengers were asked to rate their experiences across several categori…

2 days ago·London, United Kingdom

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Daily Express

Airline that once ruled the skies branded 'dreadful' in major customer survey

A customer survey of long-haul and short-haul airlines has revealed how far from grace one particular airline has fallen.

3 days ago·United Kingdom

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The Independent

Passengers name British Airways worst long-haul airline in new survey

British Airways and Ryanair were named as the worst long-haul and short-haul airlines by Which?.

3 days ago·London, United Kingdom

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UK Aviation News

Jet2 tops Which? survey while British Airways hits the bottom

Consumer survey specialist Which? has released its annual airline survey with Jet2 and Loganair topping the short-haul airline lists where Ryanair was placed last. British Airways, which used to brand itself as the world’s favourite airline, is at the bottom of the long-haul list with Singapore Airlines and Etihad topping the list. The survey looked at airlines which are based in the UK and/or fly from the UK and covered areas such as customer s…

20 hours ago

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Aviation Business News

BA falls to bottom in Which? airline rankings as rivals raise the bar

British Airways (BA) has ranked at the bottom of the annual Which? airline survey for long-haul flights, finishing joint last with Air Canada. The post BA falls to bottom in Which? airline rankings as rivals raise the bar appeared first on Aviation Business News.

2 days ago

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