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Ovo to compensate vulnerable customers 'left without support'
Ofgem found OVO Energy failed to meet obligations after nearly 12,000 vulnerable customers received Warm Home Discount payments over 19 months late due to an internal error.
- On March 31, 2024, Ofgem directed OVO to pay £2.77 million in compensation after missing the Warm Home Discount scheme deadline for rebates.
- OVO reported an internal system error that caused it to miss the scheme deadline last year, voluntarily notifying Ofgem and updating its systems and processes.
- Ofgem said 11,646 customers received rebates more than 19 months late, with 7,726 on the priority services register and 4,066 medically vulnerable.
- Ofgem criticised OVO's performance, saying it fell `significantly short of its obligations` and Neil Lawrence warned `Failures of this kind are unacceptable` for vulnerable energy consumers.
- The rebate targets low income pensioners and other low income groups, including £150 for impacted customers, extra £150 for medically vulnerable, £100 for self-disconnection, and £578.7 million spent last year.
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21 Articles
Evening Standard+3 Reposted by 3 other sources
Ovo to pay £2.77m in compensation after warm home discount payment delays
Ofgem said 11,646 Ovo customers received their warm home discount rebate more than 19 months late.
·London, United Kingdom
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Total News Sources21
Leaning Left4Leaning Right2Center8Last UpdatedBias Distribution57% Center
Bias Distribution
- 57% of the sources are Center
57% Center
L 29%
C 57%
14%
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