Published • loading... • Updated
OutRival Appoints Former NICE Executive Shaun Sjolin as Chief Customer Officer
Shaun Sjolin will lead the customer organization and extend Digital Workers across onboarding, support, renewal, and re-engagement, the company said.
- On Wednesday, Sept. 30, 2026, OutRival appointed Shaun Sjolin as Chief Customer Officer to lead the company's customer organization and partnerships across the full customer journey.
- Sjolin joins from NICE, where he served as Vice President of Customer Success, with prior experience leading enterprise customer journeys at SAP, IBM, and Aon Hewitt across travel, healthcare, and insurance sectors.
- OutRival's AI-powered Digital Workers go live in about two weeks, operating within existing CRM and telephony systems those brands already run to manage interactions from initial inquiries through renewals.
- "At OutRival, caring for every person a brand serves isn't a slogan," Sjolin said, explaining his mandate to ensure consistent experiences from the first handoff through every stage of the relationship.
- Co-Founder and CEO Ruben Harris stated that "performance is the output," tasking Sjolin with building a forward-deployed team to help enterprises secure lasting value from the company's technology.
Insights by Ground AI
27 Articles
27 Articles
OutRival Appoints Former NICE Executive Shaun Sjolin as Chief Customer Officer
Sjolin brings deep experience with enterprise contact center technology to help brands genuinely care for every person they serve, from the first conversation through the full customer journey
·Pennsylvania, United States
Read Full ArticleCoverage Details
Total News Sources27
Leaning Left2Leaning Right6Center17Last UpdatedBias Distribution68% Center
Bias Distribution
- 68% of the sources are Center
68% Center
C 68%
R 24%
Factuality
To view factuality data please Upgrade to Premium
