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Social Security reverses course, will allow for ID verification over the phone

  • The Social Security Administration announced on Wednesday that it reversed its decision to reduce phone services.
  • Public criticism and pressure from advocacy groups and lawmakers prompted the SSA to change its decision.
  • The policy change means all claim types, including retirement and disability, remain accessible by phone starting April 14.
  • A White House official stated the SSA can now use anti-fraud software, enabling phone verification for most claimants.
  • Individuals flagged for fraud will still need in-person ID verification, but many benefit recipients avoid unnecessary travel.
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News Facts Network broke the news in Greensboro, United States on Wednesday, April 9, 2025.
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