Social Security reverses course, will allow for ID verification over the phone
- The Social Security Administration announced on Wednesday that it reversed its decision to reduce phone services.
- Public criticism and pressure from advocacy groups and lawmakers prompted the SSA to change its decision.
- The policy change means all claim types, including retirement and disability, remain accessible by phone starting April 14.
- A White House official stated the SSA can now use anti-fraud software, enabling phone verification for most claimants.
- Individuals flagged for fraud will still need in-person ID verification, but many benefit recipients avoid unnecessary travel.
40 Articles
40 Articles
Social Security back pedals on controversial rule change: What to know
The Social Security Administration has back pedaled on implementing new rules on identity verification just days before they were to take effect. The policy change would have forced many recipients to make in-person office visits.
Trump administration backing off this Social Security policy change, report says
The Social Security Administration is continuing to backtrack on a planned policy change that would have required millions of seniors and disabled Americans to verify their identities in-person as opposed to over the phone, according to a recent CBS MoneyWatch report.
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