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OLG Hamm: Companies Are Liable when Chatbot Hallucinates

Summary by Frankfurter Allgemeine
A clinic uses a chatbot on its website. The bot makes false statements. Now the clinic has to reimburse the cancellation costs. Hallucinating an AI, the company that uses it is liable, says the OLG Hamm.

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Frankfurter AllgemeineFrankfurter Allgemeine
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OLG Hamm: Companies Are Liable when Chatbot Hallucinates

A clinic uses a chatbot on its website. The bot makes false statements. Now the clinic has to reimburse the cancellation costs. Hallucinating an AI, the company that uses it is liable, says the OLG Hamm.

·Frankfurt, Germany
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Frankfurter Allgemeine broke the news in Frankfurt, Germany on Wednesday, September 16, 2026.
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