New West Virginia law requires all utility providers to outline how they will notify customers of service outages

New West Virginia law requires all utility providers to outline how they will notify customers of service outages

CHARLESTON, W.Va. — All public utilities in West Virginia now have 30 days to file detailed plans with the Public Service Commission (PSC) outlining how they will notify customers of both planned and unplanned service outages. The requirement, which went into effect today, follows the passage of House Bill 3263 earlier this year. Governor Patrick Morrisey signed the legislation into law on April 29. The PSC’s order is intended to enhance transpa…

PSC Chairman Lane's Column: Resolution rates on informal complaints are 98 percent - West Virginia Daily News

The statistic that astounds me yearly at the Public Service Commission of West Virginia is our ability to settle thousands of cases on an informal basis and without resorting to lawyers or litigation of any kind. Our most recent report shows that we received more than nine-thousand-five-hundred informal complaints last year. These types of complaints happen when you have experienced a service interruption, when the service you have is poor, when…

Utilities have 30 days to file notification with PSC over outage notification plans

CHARLESTON, WV (LOOTPRESS) – All public utilities have 30 days in which to file with the Public Service Commission of West Virginia plans on how they will notify customers about planned and unplanned service outages. This new law goes into effect today. The Commission’s order is in response to House Bill 3263 passed by the Legislature this year to require the filing of this information by all utilities. Gov. Morrisey signed the bill on April 29.…

New law comes from West Side gas outage

CHARLESTON, W.Va. — The state Public Service Commission says all public utilities have 30 days to let the commission know how they plan to comply with a new state law. Mike Pushkin The law, which took effect Thursday, requires the utilities to have a way to notify customers of both planned and unplanned service outages.…