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New AI system set to triage non-emergency police calls - Total Telecom
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New AI system set to triage non-emergency police calls - Total Telecom
News The system will automatically redirect non-emergency calls to the correct agency, freeing up crucial time for handling crime According to the Home Office, the non-emergency police 101 service receives around 20 million calls per year, roughly 20% (4 million) of which are in fact intended for other services, like local councils. Now, a new AI software is being introduced to assess calls and redirect callers to relevant services without needi…
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