US EditionItalian Court Rules Netflix Must Refund Subscribers, Drop Subscription Prices
The court found the price-hike clauses void and ordered Netflix to notify subscribers of refunds worth up to €500 for Premium users.
- On Friday, a Rome court ruled Netflix's price increases from 2017 to 2024 were unlawful, ordering the streamer to refund Italian subscribers affected by these hikes.
- Movimento Consumatori, a consumer group, filed the lawsuit alleging breaches of Italy's Consumer Code; the court found Netflix lacked valid reasons in contracts for price changes.
- Eligible Premium subscribers are entitled to approximately €500 in refunds, while Standard plan users receive approximately €250, with Netflix required to notify all subscribers within 90 days.
- Netflix plans to appeal the decision, stating "We take consumer rights very seriously and believe our terms have always complied with Italian laws and practice," while facing a daily €700 penalty for non-compliance.
- Similar legal challenges are underway across Europe, with courts in Germany and Spain examining whether streaming platforms can unilaterally set commercial terms without justified consumer consent.
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16 Articles
Netflix Must Reimburse Subscribers in Italy After Years of Unlawful Price Increases, Court Rules
Netflix subscribers in Italy could soon be getting reimbursed for years’ worth of price changes after a court in Rome ruled last week that four increases since 2017 were unlawful. Local consumer group Movimento Consumatori previously filed a lawsuit against the streamer for breaking the country’s Consumer Code by not explicitly explaining the reason for the various price hikes in writing. “For the Premium Plan, the unlawful increases applied in …
Italian court rules Netflix price-hike clauses are void, orders refunds
Consumer group Movimento Consumatori said in a statement that the court had upheld its lawsuit against Netflix Italia and deemed unfair clauses that allowed subscription price increases from 2017 to January 2024.
Italian court orders Netflix refunds after ruling price hikes illegal
In short: The Court of Rome has ruled that Netflix’s repeated price increases between 2017 and 2024 violated Italian consumer law and EU Directive 93/13/EEC on unfair contract terms. The ruling voids the relevant contract clauses, orders current prices rolled back to 2015 launch levels, and requires Netflix to notify millions of current and former Italian […] This story continues at The Next Web
Netflix must refund customers for price hikes, Italian court rules
While Netflix prices seem to keep rising in the United States, the streaming giant may have to reverse that trend in Italy.On Friday, a Rome court ruled that Netflix's price increases over the last seven years were unlawful, and that the streamer must refund its Italian customers, Reuters reported. Netflix apparently violated Italy's Consumer Code by changing the subscription price without a valid reason. Specifically, the ruling states that Net…
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