Compensate Subscribers For Service Failures, NCC Directs Telecoms Operators

NCC directs MTN, Airtel, Glo to compensate subscribers for poor network service

By Abiodun Folarin The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs), MTN, Airtel, Glo and others to provide compensation to subscribers whose network quality of service experience is below specified targets within specific locations. The commission in a statement on Sunday signed by the Head of Public Affairs Department, Nnenna Ukoha, disclosed that the commission’s position was that subscribers should no…

Compensate Subscribers For Service Failures, NCC Directs Telecoms Operators

The Nigerian Communications Commission has instructed mobile network operators to compensate subscribers experiencing poor network quality in areas where service falls below approved standards. In a statement released on Sunday, the commission’s Head of Public Affairs, Nnenna Ukoha, said affected customers would receive airtime credits as compensation. She explained that the credits would be determined based on users’ average spending and their …

Why NCC Directed Telecom Operators to Compensate Subscribers for Poor Network Service

‎By Chioma Obinagwam‎‎The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to provide compensation to subscribers whose network quality of service experience is below specified targets within specific locations.‎‎NCC told Confiance News in a statement on Sunday..‎The Commission’s position is that subscribers should not be made to bear the full burden of service disruptions where operators fail to meet prescri…

Poor network: NCC orders telecom operators to compensate subscribers - THE AUTHORITY NEWS

By Daniel Tyokua The Nigerian Communications Commission (NCC) has ordered Mobile Network Operators (MNOs) to provide compensation to subscribers whose network quality of service experience is below specified targets within specific locations. This is contained in a statement issued by the Commission’s head, Public Affairs Department, on Sunday. It said NCC’s stance is that subscribers should not be made to bear the full burden of service disrupt…

NCC Mandates Operators To Compensate Subscribers For Poor Service

The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers who experience substandard network services in areas where quality benchmarks are not met. According to the Commission, consumers should not bear the impact of service disruptions resulting from operators’ failure to meet established Quality of Service (QoS) standards. Consequently, telecom operators […] The post NCC Mandates Opera…