Crisis Behind the Counter

Crisis behind the counter

How independents and chains are working to prevent staff burnout and retain quality workers.

Mental health crisis deepens in hospitality sector as burnout and

Almost half of respondents say they have a poor work/life balance, and of those, two in three (62%) junior hospitality employees say burnout is just part of the job, reveals a new study from leading UK charity Hospitality Action. The charity’s annual Taking the Temperature mental health and wellbeing survey, conducted in June 2025, also uncovered that among those citing a poor work/life balance and experiencing burnout as a daily reality, three …