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Making chatbots work for nonprofits

As of 2024, WhatsApp has more than 850 million users in India and is the country’s most popular communication app. Although digital access in India is highly inequitable and is divided along caste, class, and gender lines, WhatsApp is present nearly everywhere, even in rural areas. It is a popular, free, and easy-to-use messaging app, with functionality for voice and video messages—all of which makes it a rather useful tool for the social sector…
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India Development Review broke the news in on Friday, July 25, 2025.
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