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Major hotel chains cancel reservations, boot guests worldwide with little warning
- On Nov. 9, Marriott International abruptly ended its licensing agreement with Sonder Holdings, saying Sonder defaulted and directing guests staying at Sonder properties to vacate on short notice.
- Sonder Holdings, short-term rental company, says it is winding down operations and seeking liquidation after failed financing and delayed Marriott integration, with Q2 2025 results showing losses and a stockholders' deficit of more than $715 million.
- Sonder's global footprint includes thousands of units—7,700 apartments in about 140 properties and 9,000 units across 40 cities—with some guests reporting belongings packed in plastic bags and steeply higher alternative costs.
- On Tuesday, Marriott's FAQ directed guests who booked through Marriott channels to contact their credit card issuing bank to initiate a refund request, reversing earlier refund promises.
- Sonder employees were also dismissed after the split, compounding fallout while travel industry advisers warn re-accommodating customers may be difficult during the busy holiday season, and Marriott says supporting guests is an immediate priority.
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26 Articles
26 Articles
Sonder guests told to leave immediately after boutique hotel chain goes bankrupt
Guests and staff both found out about the bankruptcy on Sunday, with the business mandating all guests leave the Sonder properties the following morning. Sonder, originally founded in Montreal, had about 9,000 units in over 40 cities around the world.
·Canada
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Sonder's customers will have to call the issuer of their credit card to get a refund.
·Montreal, Canada
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What to Do If You Have a Sonder Booking as Hotel Chain Files for Bankruptcy
Sonder, a partner of Marriott, has gone bankrupt, and guests staying at its global locations have been told to vacate their rooms. One guest shared a photo on X of an email he apparently received from the hotel chain, informing him that he had to leave the premises before 9 a.m. the next morning.…
Coverage Details
Total News Sources26
Leaning Left6Leaning Right1Center15Last UpdatedBias Distribution68% Center
Bias Distribution
- 68% of the sources are Center
68% Center
L 27%
C 68%
Factuality
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