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UK Retailer Hires Undercover Detectives in some Stores to Combat Shoplifting
The retailer is also using on-body cameras and retail crime data as shop thefts in England and Wales rose about 20%, officials said.
Holland & Barrett has deployed plainclothes private detectives to patrol high-crime stores. Group Chief Executive Anthony Houghton told The Times, "It's awful that we have to do this."
Staff at Holland & Barrett now wear on-body cameras following a "rise in incidents directed at colleagues" reported in its latest annual report. Manuka honey and protein powders rank among the most frequently stolen items.
Figures from March showed a year-on-year increase in shop thefts of about 20% across England and Wales. Lucy Whing, a crime policy adviser at the British Retail Consortium , said "theft remains a huge issue, with prolific offenders and organised criminal gangs systematically targeting one store after another."
Co-Op fitted GPS trackers to products like Cumberland sausages earlier this year, reducing retail crime by 21%, while Greggs removed display cabinets at targeted London stores back in April.
Holland & Barrett is working with Auror, a retail crime intelligence firm, to supply data on the stores most at risk. Better intelligence-sharing and robust enforcement remain critical to combating the problem.