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Madison Square Garden Surveillance Scandal Exposed by WIRED

The lawsuit says MSG scanned customers’ faces and searched personal data to identify critics, while New York regulators and lawmakers pressed for limits.

  • On Thursday, former Madison Square Garden security vice president Donald Ingrasselino filed a lawsuit alleging the company ordered staff to conduct invasive searches of personal and financial data to retaliate against critics.
  • MSG has maintained a "culture of paranoia" for 25 years, according to reports, with facial recognition practices dating to at least 2018 to target perceived adversaries including reporters and fans.
  • According to the lawsuit, Ingrasselino was ordered to investigate flagged individuals by accessing sensitive records including social security numbers and tax documents, described as a "blatant and unjustified invasion of these individuals' privacy."
  • New York Attorney General Letitia James launched an inquiry in 2023, warning that "civil rights were at risk" from face-scanning, while Will Owen of the Surveillance Technology Oversight Project called the practices "absolutely disgusting."
  • These lawsuits and regulatory probes could reshape legal limits on venue surveillance, setting precedent for how entertainment venues collect biometric data and potentially constraining future monitoring practices across the industry.
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New York State Bar Association broke the news on Tuesday, June 10, 2025.
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