US EditionM&S tech chief leaves months after cyber attack cost it £300m
Rachel Higham is stepping back from her role after leading M&S through a £300 million cyberattack impact; her departure is unrelated to the incident, the company said.
- Marks & Spencer revealed on Thursday that Rachel Higham, who leads their digital and technology division, is taking a step back from her position several months after a significant cyberattack in April.
- This departure follows an April ransomware attack by the Scattered Spider group that crippled M&S's digital operations and exposed vulnerabilities in its online systems.
- The cyberattack halted online transactions and caused significant interruptions to click-and-collect operations for several weeks, leading M&S to postpone various digital projects and triggering a broader reorganization within its leadership team.
- M&S forecast the attack would cost about £300 million in lost operating profit for 2025/26, with part of this offset by insurance, while CEO Stuart Machin praised Higham as a steady, calm leader during the crisis.
- Following Higham's departure, Sacha Berendji will take over responsibility for digital and technology at M&S, which currently does not intend to hire a new chief digital officer. Meanwhile, the company remains under ongoing scrutiny from investors and regulators regarding its cyber security.
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M&S technology chief to depart months after £300million cyberattack
Marks & Spencer’s chief digital and technology officer Rachel Higham is leaving the company months after a cyberattack that cost the retailer £300million.The high street chain confirmed her departure in an internal memo circulated to staff on Thursday.The announcement comes as the company continues to recover from the severe financial and operational impact of the April cyber breach.The attack was claimed by the hacking group Scattered Spider an…
M&S digital chief exits months after damaging hack
Marks & Spencer's chief digital and technology officer is stepping down from her role, months after a cyberattack crippled its online operations, the British retailer said on Thursday.An M&S spokesperson said that Rachel Higham, who joined the group last June, was taking a career break."Rachel has
300 million pounds of cyber-attack damage to the UK retail chain: CTO Rachel Higham carries the consequences and leaves Marks & Spencer.
M&S tech chief steps down months after £300m cyber attack
Marks and Spencer’s chief digital and technology officer, Rachel Higham, has reportedly stepped down from the role less than 18 months after joining from BT, according to Sky News. News of Higham’s departure comes after an internal memo to staff, which was circulated yesterday (12 September) said she was “stepping back from her role”. The company added: “Rachel has been a steady hand and calm head at an extraordinary time for the business, and…
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