M&S ousts Indian outsourcer accused of £300m cyber attack failures

M&S ousts Indian outsourcer accused of £300m cyber attack failures

Retailer has not renewed $1bn deal with Tata Consultancy Services to run its tech helpdesk

Marks & Spencer Cuts Ties With Tata Consultancy Services Amid £300m Cyber Attack Fallout

Marks & Spencer (M&S) has terminated its decade-long IT helpdesk contract with Indian outsourcing giant Tata Consultancy Services (TCS), months after a major cyber-attack cost the British retailer up to £300 million in lost operating profit.The decision, finalised in July 2025 following a competitive procurement process, concludes TCS's role in managing M&S's technology helpdesk. While M&S insists the move is routine and unrelated to the April c…

M&S terminates IT contract

Marks and Spencer has ended its contract with Indian IT firm Tata Consultancy Services (TCS). The news comes after the retailer was the victim of a cyber-attack in April, which is thought to have cost the business around £300m. “TCS provides a number of technology and IT services for M&S and we value our partnership...