Local bus operator crowned 'best in the UK'

Local bus operator crowned 'best in the UK'

A bus operator has been crowned as the top in the UK with a 97 customer satisfaction rating.

Scotland's favourite bus operator revealed as passenger satisfaction rises across country

Passengers happiest in Strathclyde but least satisfied in north east

Bus passengers in the East Midlands are among the most satisfied in England

Bus passengers in Nottingham are among the most satisfied in England, with 93 per cent reporting positive journeys. The results of Transport Focus’s annual Your Bus Journey survey place Nottingham second in England for satisfaction, just behind Warwickshire. Elsewhere, Derbyshire ranks sixth with 91 per cent passenger satisfaction in 2025, one place and one percentage […]

McGill’s Group tops UK bus rankings as 97% of passengers give their seal of approval

McGill’s Group has been crowned the UK’s top bus operator, achieving a standout 97% customer satisfaction rating in new independent research. The results, published by watchdog Transport Focus as part of its annual Your Bus Journey survey, highlight a strong rise in passenger satisfaction across Scotland – but place McGill’s Group, owned by leading Scottish businessmen Sandy and James Easdale, firmly at the top of the table. The survey, based on…

Nottingham City Transport is officially the best bus operator in England! – My Nottingham News

Fantastic recognition for Nottingham as the 2026 Your Bus Journey survey results reveal that Nottingham City Transport is the best bus operator in England based on passenger satisfaction and that Greater Nottingham is the joint top region for satisfaction.  As the definitive, independent bus passenger satisfaction survey in England, Scotland and Wales, Your Bus Journey gives detailed passenger feedback on 48,000 journeys through 2025. It provide…

Warwickshire buses ranked best in England

Stagecoach Midlands has welcomed new independent research by Transport Focus showing bus passengers in Warwickshire are among the most satisfied in England, with services in the county achieving some of the highest ratings nationally.