County Durham Housing Association Achieves 'Record Tenant Satisfaction'

County Durham housing association achieves 'record tenant satisfaction'

Customer feedback and lessons learned from complaints have helped a North East housing association achieve 'record satisfaction levels',…

County Durham tenants give Believe Housing top ratings

Customer feedback and lessons learned from complaints have helped a North East housing association achieve 'record satisfaction levels', according to a new latest survey.

listening to customers helps 'believe housing' achieve record satisfaction levels

Housing association believe housing has achieved its best ever customer satisfaction results, with feedback helping to shape services and lessons from complaints driving further improvements. The not-for-profit landlord, which owns and manages more than 18,000 homes across the northeast of England, has recorded its highest Tenant Satisfaction Measures results. Overall satisfaction rose from 78% in 2024-25 to 82% in 2025-26, while satisfaction wi…