Lessons for adjusters from 2024's NatCat deluge

Lessons for adjusters from 2024's NatCat deluge

Photo by iStock/fadfebrian Escalating catastrophe claims volumes have overwhelmed traditional communication channels at adjusting firms and that teaches valuable lessons, says Juliet Gagnon-Leaker, senior vice president, corporate services and Cat coordinator at Sedgwick. “We learned that brokers and clients need real-time visibility into claim status to maintain trust and reduce frustration,” she tells CU. “Communication is critical, especially…