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Law that Limits 5 Minutes Waiting Time in Call Centre, Blocked for Three Years
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The Romans listen to a ten-minute robot when it sounds in a call centre. Although there is a bill project that would force companies and institutions to respond in no more than five minutes, it is blocked in Parliament for nearly three years. Meanwhile, phone waiting has increased, and the introduction of artificial intelligence has complicated and more relationships between customers and service providers or state institutions.
·Romania
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