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Langley woman told wheelchair wouldn't fit on plane after she boarded

  • Zosia Ettenberg was informed that her powered wheelchair was two inches too large to fit on the plane after boarding her WestJet flight to Ottawa for a tournament.
  • Ettenberg was rerouted to Alberta and finally arrived in Ottawa at 1 a.m., feeling exhausted after 23 hours of travel.
  • SportAbility BC arranged a rental wheelchair for Ettenberg, who competed in the boccia tournament and won a bronze medal, despite significant discomfort during the journey.
  • WestJet apologized for the incident, stating that Ettenberg's wheelchair was taller than indicated at booking.
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Kitimat Northern Sentinel broke the news in on Tuesday, February 18, 2025.
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