US EditionJPMorgan says AI helped boost sales, add clients in market turmoil
- JPMorgan Chase used AI tools in April 2025 to boost sales and manage client requests amid market volatility in the United States.
- The market rout followed U.S. Tariff announcements that erased trillions from stocks, prompting increased investor calls for advice.
- JPMorgan deployed its Coach AI tool and generative AI technology across over 200,000 employees to speed research and tailor client plans swiftly.
- The bank experienced a 20% increase in gross sales year-over-year and achieved close to $1.5 billion in savings by leveraging AI for enhanced fraud detection, personalized services, and improved operational efficiency.
- Executives said AI democratization within JPMorgan enabled advisers to prepare for market stress and engage clients more effectively, with potential AI applications expected to double next year.
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JPMorgan says AI helped boost sales, add clients in market turmoil
JPMorgan Chase's artificial-intelligence tools enabled it to boost sales to wealthy clients and manage scores of requests from worried customers even during April's market rout, the bank's CEO of asset and wealth management said.
·United Kingdom
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