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Jet2 Leaves 35 Passengers 'Stranded' on Stairwell as Plane Takes Off without Them
A Jet2 flight left Manchester Airport with 35 passengers stranded in the stairwell for up to 40 minutes due to a stairwell direction error, airline said in a statement.
- On Monday, January 19, flight LS879 to Alicante departed Manchester Airport, leaving a group of at least 35 passengers stranded in a gate stairwell despite presenting passports and having boarding passes scanned.
- Airport staff said an 'error on the stairwell directions' caused passengers to descend the stairwell stairs without the red rope or staff guidance, prompting a 'herd mentality'.
- After the seat-range announcement, passengers waited in the stairwell for a waiting period of up to 40 minutes before an airport worker who approached from the runway told them 'the plane's gone'.
- A Jet2 spokesperson said the airline apologised, is investigating as a 'matter of urgency', and arranged alternative flights to Alicante with a �10 voucher given to waiting passengers.
- Passengers were told staff do not carry out headcounts after boarding, and observers noted the aircraft left at least 36 people light with passengers' luggage aboard.
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The passengers were supposed to be flying on holiday. Instead, the plane took off without them while they stood in a stairwell for half an hour. – It was like an episode of “Bang in the building”, passenger Matt tells Manchester Evening News.
·Stockholm, Sweden
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Total News Sources12
Leaning Left2Leaning Right1Center5Last UpdatedBias Distribution63% Center
Bias Distribution
- 63% of the sources are Center
63% Center
L 25%
C 63%
12%
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