US EditionPublished • loading... • Updated
Jet2 Leaves 35 Passengers 'Stranded' on Stairwell as Plane Takes Off without Them
A Jet2 flight left Manchester Airport with 35 passengers stranded in the stairwell for up to 40 minutes due to a stairwell direction error, airline said in a statement.
- On Monday, January 19, flight LS879 to Alicante departed Manchester Airport, leaving a group of at least 35 passengers stranded in a gate stairwell despite presenting passports and having boarding passes scanned.
- Airport staff said an 'error on the stairwell directions' caused passengers to descend the stairwell stairs without the red rope or staff guidance, prompting a 'herd mentality'.
- After the seat-range announcement, passengers waited in the stairwell for a waiting period of up to 40 minutes before an airport worker who approached from the runway told them 'the plane's gone'.
- A Jet2 spokesperson said the airline apologised, is investigating as a 'matter of urgency', and arranged alternative flights to Alicante with a �10 voucher given to waiting passengers.
- Passengers were told staff do not carry out headcounts after boarding, and observers noted the aircraft left at least 36 people light with passengers' luggage aboard.
Insights by Ground AI
12 Articles
12 Articles
The passengers were supposed to be flying on holiday. Instead, the plane took off without them while they stood in a stairwell for half an hour. – It was like an episode of “Bang in the building”, passenger Matt tells Manchester Evening News.
·Stockholm, Sweden
Read Full Article
Coverage Details
Total News Sources12
Leaning Left2Leaning Right1Center5Last UpdatedBias Distribution63% Center
Bias Distribution
- 63% of the sources are Center
63% Center
L 25%
C 63%
12%
Factuality
To view factuality data please Upgrade to Premium
