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Jet2 Leaves 35 Passengers 'Stranded' on Stairwell as Plane Takes Off without Them

On Monday, January 19, flight LS879 to Alicante departed Manchester Airport, leaving a group of at least 35 passengers stranded in a gate stairwell despite presenting passports and having boarding passes scanned.
Airport staff said an 'error on the stairwell directions' caused passengers to descend the stairwell stairs without the red rope or staff guidance, prompting a 'herd mentality'.
After the seat-range announcement, passengers waited in the stairwell for a waiting period of up to 40 minutes before an airport worker who approached from the runway told them 'the plane's gone'.
A Jet2 spokesperson said the airline apologised, is investigating as a 'matter of urgency', and arranged alternative flights to Alicante with a �10 voucher given to waiting passengers.
Passengers were told staff do not carry out headcounts after boarding, and observers noted the aircraft left at least 36 people light with passengers' luggage aboard.

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Passengers stranded on stairwell

Holidaymakers flying to Spain were left stunned after their Jet2 flight departed without them, despite passengers having their boarding passes scanned and being directed to wait in a stairwell at Manchester Airport. The incident has sparked an urgent investigation after more than 30 travellers missed their flight to Alicante in a major boarding breakdown. The disruption occurred early on Monday… Source

2 months ago·Spain

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Lean Right

Going to a Tourist Paradise – Got Stuck in a Stairwell

The passengers were supposed to be flying on holiday. Instead, the plane took off without them while they stood in a stairwell for half an hour. – It was like an episode of “Bang in the building”, passenger Matt tells Manchester Evening News.

2 months ago·Stockholm, Sweden

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