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Iwanuma City, Miyagi Prefecture, Introduces AI-Powered Call Forwarding Service to Government Offices; First in Tohoku Region, Capable of Recognizing Local Dialects.
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Iwanuma City in Miyagi Prefecture will begin operating a service where artificial intelligence (AI) answers calls made by citizens to the city's main telephone number. The system uses AI to understand the content of inquiries and forward them to the appropriate department. This is the first such system implemented by a municipality in the Tohoku region, and it is said to be able to recognize local dialects. A city official stated, "This aims to …
·Japan
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