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Snapchat Down: Users Complain About Losing Friends and Streaks Vanishing After AWS Outage

The outage, caused by DNS issues in Amazon Web Services' US-East-1 region, led to over 22,000 reports at peak, disrupting login for Snapchat users in key US and UK cities.

  • On October 20, 2025, Snapchat users reported a huge outage, with DownDetector reports peaking at over 22,000 around 3.50 a.m. ET / 8.50 a.m. BST.
  • Amazon Web Services said the issue involved DNS resolution of the DynamoDB API endpoint in US‑East‑1 and affected multiple AWS services, coinciding with outages at Ring, Coinbase, and Roblox.
  • Users reported C14A error codes and `Something went wrong` messages, with many locked out across Los Angeles, San Francisco, New York, Chicago, Minneapolis, Dallas, and London, U.K., where 7,527 outages occurred around 10 AM.
  • Amazon updated its AWS health page saying the cause had been fixed and the remainder will clear soon as it processes the backlog of queued requests, while the company wrote at 2.27 a.m. PT, `We are seeing significant signs of recovery.` Reports of problems remain ongoing.
  • Frustrated users turned to X.com during the outage to ask why they could not log into Snapchat, which has around 932 million monthly and 469 million daily active users.
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31 Articles

Live MintLive Mint
Center

Snapchat down: Users complain about losing friends and streaks vanishing after AWS outage

Snapchat continues to experience outages due to the recent AWS outage, with Downdetector reporting over 21,000 outage reports peaking at 3:12 AM ET. Users are facing issues with access and features even as AWS claims to have solved the underlying problem.

·New Delhi, India
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Fife TodayFife Today
+17 Reposted by 17 other sources
Center

When is Snapchat coming back? What happened to Snapchat and how long it was down for

Snapchat is still facing ‘issues’ after the major internet outage today (October 20).

·Kirkcaldy, United Kingdom
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The Herald ScotlandThe Herald Scotland
Lean Left

22,000 Snapchat outages reported as popular social media site goes dark

Reports of issues with the social media site peaked at 22,295 shortly before 9 AM, per the Downdector website.

·Scotland, United Kingdom
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nationalworld.comnationalworld.com
Lean Left

What happened to Snapchat today? Why can't I send snaps, is it owned by Amazon, is the social media app getting banned - latest updates

Snapchat users are reporting a huge outage that's left the social media platform unresponsive for millions.

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lancashiretelegraph.co.uklancashiretelegraph.co.uk
Center

Is Snapchat down? Users report issues with social media site

Users of Snapchat have reported issues with the app today (Monday, October 20) as numerous websites experienced problems

·Blackburn, United Kingdom
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Tom's GuideTom's Guide
Center

Snapchat is down — live updates on AWS outage and its impact on the social media app

Snapchat has stopped working for a lot of users

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Tom's Guide broke the news in on Monday, October 20, 2025.
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