Apple Responds to the iPhone Duo's 'Crackgate' Controversy
iFixit says the damage may stem from the hinge design, and Apple says affected users should contact AppleCare for replacements.
- Buyers in Australia and Texas report display cracks appearing on the Apple Duo shortly after purchase, with tech observers tracking at least 20 instances of this hardware failure.
- Analysis of the Duo hinge assembly reveals a potential design flaw: the mechanism consists of 5 groups, with a support bar that may fail to shift correctly when the device opens.
- Apple confirmed it is aware of an issue impacting the inner display on a small number of units and advises affected users to contact AppleCare for a replacement.
- Some online images of cracked screens are AI-generated, complicating verification efforts, though real buyers in China continue reporting issues with the Duo.
- If these failures stem from design flaws rather than faulty batches, prompt replacements may prove insufficient to resolve the issue for Apple long-term.
52 Articles
52 Articles
It faces an increasing number of customer complaints that ensure that its folding screen was cracked after just hours or days of use
New York, Oct 26 (EFE).- Apple acknowledged this Monday a "problem" with the iPhone Duo's internal screen after some customers complained on social media about a crevice in the fold, and suggested that they ask for a replacement on their AppleCare service. Apple's new smartphone, at a starting price [...] Apple's entry admits a "problem" in iPhone Duo's screen fold and suggests asking for replacement was first published on HolaNews.
Zeit Online
Apple admits problems with the foldable iPhone Duo. Users report broken displays and pixel errors. The Group recommends those affected to report.
Apple Responds to the iPhone Duo's 'Crackgate' Controversy
Very shortly after the iPhone Duo launched, a dismayed Australian iPhone Duo owner took to Reddit with a horror story: The inner screen had broken within six hours of ownership. It was the first in a big wave of reports, collectively dubbed "crackgate."
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