US EditionInsurance Industry Faces Consumer Scepticism Despite Recognised AI Benefits
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Insurance Industry Faces Consumer Scepticism Despite Recognised AI Benefits
Global consumers unanimously acknowledge the benefits of deploying artificial intelligence tools in insurance yet are sceptical about their commercial rollout, according to a survey by data and analytics company GlobalData. The research firm says in a statement that despite high satisfaction among users of AI tools, insurers must address trust issues and prioritise transparency, especially around AI-driven decisions and data privacy. “Building c…
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