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Instagram users complain of mass bans, pointing finger at AI

  • A large wave of Instagram users faced mass account bans in 2025, with many accounts suspended without clear cause or explanation.
  • These bans coincided with Meta's ongoing global crackdown on child exploitation content, though some users claim they were falsely flagged due to possible AI moderation errors.
  • Affected users reported losing access to personal and business accounts, struggling with ineffective appeals, and encountering unresponsive support unless paying for Meta Verified.
  • One user noted losing five Instagram accounts including business accounts, while a Change.org petition opposing these bans gathered over 4,000 signatures seeking court intervention.
  • Meta is in the process of sequentially restoring some banned accounts, but uncertainty remains about AI’s exact role, and the issue has broader implications for users’ digital identities and livelihoods.
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Instagram users affected by baneos claim that they did not violate social network policies so they do not understand the reason for the sanction

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TechCrunch broke the news in United States on Monday, June 16, 2025.
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