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Meta Admits Its ‘AI’ Helped Hackers Compromise 20,000 Instagram Accounts

  • In March, hackers exploited a bug in Meta's AI-powered customer service tool to reset passwords and access about 34,000 Instagram accounts, with 20,000 accounts confirmed compromised, exposing personal data such as email addresses and birth dates.
  • The hackers used the AI chatbot to take over accounts and post unauthorized messages, including pro-Iran statements from a Space Force official's account.
  • Meta acknowledged the flaw, fixed it, notified affected users, and secured the accounts, noting the vulnerability existed in an AI-assisted account recovery system on Instagram.
  • Despite Meta's ongoing AI investments, this incident highlights the risks of rushing AI products to market without sufficient security testing.
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The number of Instagram accounts affected by the security gap in artificial intelligence (IA) responsible for restoring Meta passwords, which initially numbered 20,000, has now risen to 34,000 accounts, although Meta is still betting on using this system.

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CybersecAsia broke the news on Tuesday, June 9, 2026.
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