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In Video: How 911 call centers are getting assistance from AI to field calls
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In Video: How 911 call centers are getting assistance from AI to field calls
Helping Those Operators Feel Those Calls: How AI is Revolutionizing 911 Call Centers When the world’s largest lithium battery storage facility caught fire in Moss Landing, California, the Monterey County 911 call center experienced a surge in panicked callers seeking information. But thanks to artificial intelligence (AI), the center was able to respond efficiently and effectively, prioritizing emergency calls while providing accurate informatio…
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