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If You Reach for a Person When the Problem Is a Process, You’ll End Up Paying for Both
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If You Reach for a Person When the Problem Is a Process, You’ll End Up Paying for Both
By James Walker, an independent board chair, non-executive director and Chartered Internal Auditor who has led internal audit teams at Credit Suisse and UBS. All too often, organisations attempt to solve structural problems by increasing their headcount – given this does not solve the underlying issue, they may be left wondering why their costs and risk exposure keep growing despite having taken decisive action. At the time, it may have seemed s…
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