US EditionHow to Automate FAQs and Routine Queries Using AI-Powered Chatbots
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How to Automate FAQs and Routine Queries Using AI-Powered Chatbots
A customer orders a sleek sound bar from an eCommerce site, anticipating it will enhance his home audio experience. But when the product arrives defective, excitement quickly gives way to frustration. Seeking support, he navigates the website, only to face long wait times, confusing navigation, and an overall disjointed experience. When he finds no easy way to address the issue, he eventually vents his disappointment on social media. What starte…
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