How Local Governments Can Use AI to Improve Public Services

AI for BPO Call Centers: How Can You Gain a Competitive Edge?

You’ve got the talent and the trust—now you need the tech to prove it. Your BPO (Business Process Outsourcing) call center already has skilled support teams and businesses eager to work with you.  What’s missing?  The right technology to demonstrate you can handle a high volume of inquiries and deliver quality results while you do it. Valued at $302.62 billion in 2024 and projected to grow nearly 10% annually through 2030, the global BPO market …

AI and Cybersecurity Strategies for Local Governments – Addressing Challenges and Leveraging Opportunities | IBM Center for The Business of Government

Thursday, May 29, 2025Alan SharkArtificial intelligence (AI) emerged as a key theme at the Public Technology Institute’s annual cybersecurity summit, held in Washington, DC and co-hosted by the IBM Center for The Business of Government. Blog Co-Author:  Margie Graves, Senior Fellow, IBM Center for The Business of Government In today's fast-evolving landscape, the rapid adoption of emerging technologies – particularly generative AI – has fueled i…

How Local Governments Can Use AI to Improve Public Services

AI is top-of-mind for virtually every industry; local government is no exception. Especially for local governments with limited staff and tight budgets, AI is becoming a very real and practical tool that can help improve how they deliver services to the public every day. From predictive analytics to automated customer service, AI offers a range of possibilities that can help local governments work smarter, stretch their resources further, and be…