How the Amazon Web Services Outage Has Impacted N.Y. State Residents
The 15-hour outage impacted millions and revealed concentration risks in cloud infrastructure dominated by AWS, which controls 38% of the market, experts said.
- On Monday, Amazon Web Services suffered a 15-hour disruption at US-EAST-1, generating 11 million outage reports including 3 million from U.S. users and disrupting travel and financial services.
- The disruption originated in US-EAST-1, Northern Virginia, where Amazon and experts linked the outage to a DynamoDB DNS malfunction causing a backlog of server requests.
- Experts noted hidden dependencies, with Craig Shue saying `many customers may have been unaware that a service they used relied upon AWS`, and explained routing failures as `like waiting in a checkout line that then splits off to multiple cashier lanes.` AWS supports platforms like Venmo, Netflix, Snapchat, and government departments.
- Amazon said it restored services around 6 p.m. EDT after a day-long outage that blocked routine tasks like checking flights and sending payments on Venmo, while E-ZPass New York customer service centers also reported outages.
- The outage may nudge some firms to diversify their cloud providers since Amazon Web Services controls 38% of the market, though experts don’t expect a mass exodus.
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