US EditionHelvetia Relieves Telephone Staff with Ai - Insurance Industry-Today
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The German subsidiary of Helvetia works on customer communication via telephone. Like, illuminated project manager Simone Krüger at a specialist event in Karlsruhe. Using generative AI, incoming calls are processed automatically, concerns are pre-classified and conversations are documented afterwards. Employees are to be relieved of administrative tasks. In the best case, they only intervene in complex cases. The post Helvetia relieves telephone…
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