Have a non-emergency? Maybe Ava can help

Have a non-emergency? Maybe Ava can help

The Willamette Valley Communications Center is slammed with calls. It takes around 500,000 9-1-1 and non-emergency calls every year for 32 public safety agencies across Marion, Polk and Lincoln Counties.Since emergency calls get priority, non-emergency calls often get stuck on hold for a long time.“We found out that we were leaving people on hold on the non-emergency side up to 25 minutes,” says Brian Carrara, assistant chief with Salem Fire, wh…